Terms & Conditions

1. Booking & Confirmation

• All bookings are subject to vehicle availability and confirmation by Negi Brother Taxi Service.
• A booking is considered confirmed only after you receive a confirmation via phone call, SMS, or WhatsApp from our team.
• You must provide accurate personal details including your name, phone number, pickup location, and drop-off location at the time of booking.
• We reserve the right to refuse any booking without providing a reason.
• For shared seat bookings, the pickup and drop timings are fixed and must be adhered to. Late arrivals may result in the seat being forfeited without refund.

2. Fares & Payment

• Fares are quoted at the time of booking and are subject to change without prior notice. The fare confirmed at the time of booking will be honored.
• Fares include fuel and driver charges. Tolls, parking fees, and state taxes may be charged extra unless explicitly stated.
• For full cab bookings, a 20%–30% advance payment may be required to confirm the booking.
• Payment can be made via cash, UPI, Google Pay, PhonePe, Paytm, or bank transfer. We do not accept credit cards directly.
• Any additional stops, detours, or extended waiting time may incur extra charges at our discretion.

3. Cancellation & Refund Policy

• More than 24 hours before pickup: Full refund of advance payment (if any).
• 12–24 hours before pickup: 50% refund of advance payment.
• Less than 12 hours before pickup: No refund of advance payment.
• No-show: If you fail to show up at the pickup point at the scheduled time, no refund will be provided.
• Cancellations must be communicated via phone call at +91 8219740159 or WhatsApp. Messages on social media are not considered valid cancellation requests.

4. Passenger Responsibilities

• Passengers must be ready at the agreed pickup point at least 10 minutes before the scheduled time.
• Smoking, alcohol consumption, and consumption of any illegal substances are strictly prohibited inside the vehicle.
• Passengers are responsible for their personal belongings. We are not liable for any loss, damage, or theft of personal items.
• Any damage caused to the vehicle by a passenger will be charged to the passenger.
• Seat belts must be worn at all times during the journey.
• Pets are not allowed in the vehicle unless prior permission has been granted.

5. Service Limitations & Delays

• While we strive to be punctual, we are not responsible for delays caused by traffic, road closures, landslides, weather conditions, government restrictions, or other events beyond our control.
• Journey times provided are estimates and may vary depending on road and weather conditions.
• In the event of a breakdown, we will make every effort to arrange an alternative vehicle as soon as possible.
• We reserve the right to change the route or vehicle if necessary for safety or operational reasons.

6. Limitation of Liability

• Negi Brother Taxi Service acts as a transportation service provider. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Our maximum liability for any claim shall not exceed the total fare paid for the specific journey.
• We recommend that all passengers have valid travel insurance for their trip.
• We are not responsible for missed flights, trains, or other connections due to delays.

7. Vehicle & Driver

• All vehicles are regularly maintained and insured as per Indian motor vehicle laws.
• Our drivers are experienced, licensed, and familiar with Himalayan routes.
• The vehicle allotted for your booking is at our discretion and may differ from the images shown on the website. Images are for representation purposes only.
• Passengers must follow all instructions given by the driver for their safety.

8. Website Usage

• The content on this website is for general information purposes only and is subject to change without notice.
• You may not copy, reproduce, or distribute any content from this website without our written permission.
• We do not guarantee that the website will be uninterrupted, error-free, or free of viruses.
• Links to third-party websites are provided for convenience only. We have no control over the content of those sites.

9. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kullu, Himachal Pradesh.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the new Terms. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

• Prakash Negi (Founder)
• +91 8219740159
• prakash.negi500043@gmail.com
• Village and PO- Manali, District Kullu, Himachal Pradesh, India